Privacy & Cookie Policy

Last updated: 1 July 2025

Travellers.com.au (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and—where applicable—the EU/UK General Data Protection Regulation (GDPR).
This Policy explains how we collect, use, disclose and safeguard your information when you visit www.travellers.com.au, use our services, or interact with us.

1. Information We Collect

  • Personal Information: name, email, phone, address, booking/enquiry details, preferences.
  • Payment Information: billing details (processed by secure third‑party providers; we don’t store full card numbers).
  • Technical Data: IP address, device and browser type, operating system, referring pages, pages visited, timestamps.
  • Cookies & Tracking: identifiers that help us remember preferences, improve the site and measure performance (see Section 6).

2. How We Collect Information

  • Directly from you when you enquire, request a quote, make a booking, subscribe or contact support.
  • Automatically via cookies, pixels and analytics when you browse our site.
  • From partners (e.g., rental operators or payment providers) where necessary to provide our services.

3. How We Use Your Information

  • Provide, manage and personalise our services, including quotes and bookings.
  • Process payments and send confirmations, updates and service messages.
  • Respond to enquiries and provide customer support.
  • Improve site performance, user experience and service quality.
  • Send marketing communications with your consent (you can opt out anytime).
  • Comply with legal obligations and enforce our terms.

4. Legal Bases (GDPR, where applicable)

  • Contract: to provide quotes, bookings and related services you request.
  • Legitimate interests: to improve our site/services, prevent fraud and secure our systems.
  • Consent: for marketing and certain cookies; you can withdraw consent at any time.
  • Legal obligation: to meet regulatory and record‑keeping requirements.

5. Disclosure of Your Information

We may share information with:

  • Operators/suppliers (e.g., campervan & motorhome providers) to fulfil your booking.
  • Payment processors, IT and CRM providers, analytics and security vendors who help us operate our services.
  • Authorities where required by law, regulation or court order.
  • Partners for joint promotions where you have consented.

We do not sell your personal information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our site, remember preferences, analyse traffic and (if enabled) provide relevant advertising.

  • Essential cookies: required for core functionality (cannot be switched off).
  • Performance/analytics: help us understand usage and improve the site.
  • Functional: remember preferences (e.g., language, region).
  • Advertising: show relevant ads and measure campaigns (used only with consent where required).

Your choices: You can control cookies via your browser settings and, where provided, our cookie banner. Blocking some cookies may impact site functionality.

7. Data Storage & Security

We use administrative, technical and physical safeguards to protect personal information against unauthorised access, alteration, disclosure or loss. While we work to protect your information, no method of transmission or storage is 100% secure.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. Where we transfer data internationally, we use appropriate safeguards (e.g., contractual clauses) to protect your information in accordance with applicable law.

9. Your Rights

Subject to local law, you may have the right to:

  • Access the personal information we hold about you.
  • Rectify inaccurate or incomplete information.
  • Erase information, restrict or object to processing (in certain circumstances).
  • Data portability (GDPR) – receive your data in a structured, commonly used format.
  • Withdraw consent to marketing or optional cookies at any time.
  • Complain to your local authority. In Australia, contact the Office of the Australian Information Commissioner (OAIC).

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy (e.g., to provide services, meet legal, tax and accounting obligations, resolve disputes and enforce agreements).

11. Third‑Party Links

Our site may contain links to third‑party websites or services. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third‑party sites you visit.

12. Children’s Privacy

Our services are not directed to children under 16. If you believe a child has provided us personal information, please contact us so we can delete it.

13. Contact Us

If you have questions or wish to exercise your privacy rights, please contact:

Travellers.com.au
Email: privacy@travellers.com.au
Phone: +61 000 000 000
Address: Sydney, NSW, Australia

14. Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted on this page with an updated “Last updated” date. Please review periodically.